Privacy Policy
Last updated: October 5, 2025
This Privacy Policy describes how Pelvora ("we", "us", or "our") collects, uses, stores, and shares information about you when you visit or use our website located at pelvora.online and any related services, features, or content we offer (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with the Service. This may include:
- Full name and contact details such as email address and phone number
- Account registration information including username and password
- Billing and payment information submitted during purchases or enrolments
- Messages, inquiries, or feedback you send to us directly
- Profile information and preferences you set within your account
- Content you submit, upload, or share through the Service
1.2 Information Collected Automatically
When you access the Service, we and our third-party service providers may automatically collect certain technical and usage information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and hardware model
- Pages viewed, links clicked, and navigation paths
- Referring URLs and exit pages
- Date and time of access and session duration
- Cookies, pixel tags, and similar tracking technologies
1.3 Information From Third Parties
We may receive information about you from third-party sources, such as:
- Payment processors and financial institutions facilitating transactions
- Analytics and advertising partners providing aggregated insights
- Social media platforms if you choose to connect or log in through them
- Publicly available databases or directories
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create, maintain, and manage your account and access to the Service
- To process payments, enrolments, and transactions
- To deliver course content, educational materials, and other features of the Service
- To communicate with you about your account, purchases, and updates to the Service
- To send promotional messages, newsletters, and marketing communications where permitted
- To respond to your questions, support requests, and feedback
- To monitor and analyse usage patterns and improve the Service
- To detect, prevent, and address fraud, abuse, and security incidents
- To comply with applicable legal obligations and enforce our terms
- To personalise your experience and deliver relevant content
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations to you as a user of the Service
- Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Consent: Processing based on your explicit consent, which you may withdraw at any time
- Legal obligation: Processing required to comply with applicable laws and regulations
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
We use cookies and similar tracking technologies to operate and improve the Service. The categories of cookies we use include:
- Strictly necessary cookies: Essential for the Service to function and cannot be disabled
- Performance cookies: Collect information about how visitors use the Service to help us improve it
- Functional cookies: Remember your preferences and personalise your experience
- Targeting and advertising cookies: Used to deliver relevant advertisements and track campaign effectiveness
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. For more information about managing cookies, refer to your browser's help documentation.
5. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to handle your information only as directed by us and in accordance with this Privacy Policy.
5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation or lawful request from authorities
- Protect and defend our rights, property, or safety
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users or the public
5.4 With Your Consent
We may share your information with other parties when you have given us your explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
- The duration of your active account and use of the Service
- Legal, regulatory, or contractual obligations requiring retention
- Resolution of disputes, enforcement of agreements, and protection of our legal rights
When your information is no longer required, we will securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information under certain circumstances
- Restriction: The right to request that we limit the processing of your information
- Portability: The right to receive your information in a structured, machine-readable format
- Objection: The right to object to certain types of processing, including direct marketing
- Withdrawal of consent: The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before fulfilling your request.
9. Third-Party Links and Services
The Service may contain links to third-party websites, platforms, or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit. The inclusion of a link does not imply endorsement of the linked site or service.
10. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete such information from our records.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection consistent with this Privacy Policy and applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes, we will notify you through the Service or by other appropriate means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the following details:
| Contact Method | Details |
|---|---|
| Company Name | Pelvora |
| Address | Unity Business Centre, 26 Roundhay Rd, Leeds LS7 1AB, United Kingdom |
| contact@pelvora.online | |
| Phone | +44 7925 237834 |
| Website | pelvora.online |
We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.